Online Learning Student Technical Support
Is Canvas working properly?
https://status.instructure.com
What is my MUW E-mail address?
MUW MyApps
Where can I find my MUW ID and MUW Net ID?
"Look Up MUW ID and MUW Net ID" instructions
Where can I find my NetID (MUW Video)
Logging into Canvas
How do I Log into Canvas? (MUW Video)
Creating a Youtube Channel and Loading a Video
Creating a YouTube Channel (MUW Video)
Upload a YouTube Video and get the URL (MUW Video)
Where can I find Lockdown Browser Support?
Lockdown Browser Student Tutorials
Lockdown Browser Student Tutorials
Need Respondus Support?
Respondus Support Link (contact technical support)
Why Use TutorMe?
For our students at The W, TutorMe is a free online education platform that provides on-demand tutoring. The TutorMe platform provides our students with thousands of tutors to share their understanding of concepts with students around the globe. TutorMe gives students access to tutors 24 hours a day, 7 days a week. The tutors have access to whiteboard, audio/video chat, screen-sharing, graphing calculators, and more, ready to help you.
Learn More About TutorMe
This is your One Stop Solution to have a great experience using Pearson Courseware!
How can I access Zoom?
Zoom Tutorials
Zoom for Students (tutorials)
Zoom Technical Support
Zoom Technical Support (select contact technical support)
Is it true that I can get Office 365 for free?
Yes. Once you log into the portal, you should have access to Office 365 by simply selecting the Office 365 icon.
You can either use it in the cloud or download up to 5 copies on your devices.
What if I have problems with my course?
It is very important that you read over your syllabus at the beginning of the course and familiarize yourself with the course expectations. If you have any questions concerning your online or hybrid course, the first point of contact should always be your instructor.
At Mississippi University for Women, Canvas student support is available 24 hours a day, 7 days per week. Please be mindful that students will not have access to courses until the first day of class. The date for the first day of class is located on the official academic calendar. Courses that are added or dropped are not immediately reflected in Canvas. Please check Canvas throughout the day to make sure that is has been processed. If it still does not appear, please contact ITS at 662-329-7282.
What are the basic computer specifications for Canvas?
Basic Computer Specifications for Canvas?
What are the basic computer specifications for Canvas?
Canvas Supported Browsers
Is there a recommended browser?
Yes. It is highly recommended that you use the latest version of Firefox while using Canvas.
Are there any Canvas student guides available?
Yes. Here is a list of a few of the Canvas student guides that are available.
- Introduction
- Announcements
- Assignments
- Calendar
- Chat
- Collaborations
- Conferences
- Course Navigation
- Discussions
- ePortfolios
- Files
- Global Navigation
- Grades
- Inbox
- Modules
- Pages
- People and Groups
- Profile and User Settings
- Quizzes
- Rich Content Editor
- New Rich Content Editor
- Web Services
Introduction
Announcements
- How do I view Announcements as a student?
- How do I add an announcement in a group?
- How do I edit an announcement in a group?
- How do I delete an announcement in a group?
- How do I add an external RSS feed to an announcement as a student?
- How do I subscribe to the Announcements RSS feed as a student?
- How do I reply to an announcement as a student?
- How do I like a reply in a course announcement as a student?
Assignments
- How do I view Assignments as a student?
- How do I filter assignments by type as a student?
- How do I view the rubric for my assignment?
- How do I view the rubric for my external tool assignment?
- How do I submit an online assignment?
- How do I submit a text entry assignment?
- How do I enter a URL as an assignment submission?
- How do I submit a media file as an assignment submission?
- How do I submit an assignment on behalf of a group?
- How do I know if I have a peer review assignment to complete?
- How do I submit a peer review to an assignment?
- Where can I find my peers' feedback for peer reviewed assignments?
- How do I upload a file as an assignment submission in Canvas?
- How do I upload a file from Google Drive as an assignment submission in Canvas?
- How do I submit a cloud assignment with Google Drive?
- How do I upload a file from Microsoft Office 365 as an assignment submission?
- How do I know when my assignment has been submitted?
- How do I manage celebration animations in Canvas as a student?
- How do I know when my instructor has graded my assignment?
- How do I submit a cloud assignment with Microsoft Office 365?
- How do I view assignment comments from my instructor?
- How do I use DocViewer in Canvas assignments as a student?
- How do I view annotation feedback comments from my instructor directly in my assignment submission?
- How do I view rubric results for my assignment?
- How do I view my Roll Call Attendance report as a student?
- How do I download assignment submissions from all my courses?
Calendar
- How do I use the Calendar as a student?
- How do I filter the Calendar view by course as a student?
- How do I view the Calendar iCal feed to subscribe to an external calendar as a student?
- How do I add an event to my calendar as a student?
- How do I add a to-do item in the Calendar as a student?
- How do I add and duplicate an event in the Calendar as a student?
- How do I view a group calendar?
- How do I subscribe to the Calendar feed using Outlook as a student?
- How do I subscribe to the Calendar feed using Outlook.com as a student?
- How do I subscribe to the Calendar feed using Google Calendar as a student?
- How do I sign up for a Scheduler appointment in the Calendar?
Chat
Collaborations
Conferences
- How do I use Conferences in a course as a student?
- How do I create a conference in a student group?
- How do I delete a conference in a student group?
- How do I edit a conference in a student group?
- How do I record a conference in a student group?
- How do I start a conference in a student group?
- How do I join a conference in a course as a student?
- How do I use the Conferences interface as a participant?
Discussions
- How do I view Discussions as a student?
- How do I view the rubric for my graded discussion?
- How do I subscribe to a discussion podcast as a student?
- How do I know if I have a peer review discussion to complete?
- How do I submit a peer review to a discussion?
- Where can I find my peers' feedback for peer reviewed discussions?
- How do I create a course discussion as a student?
- How do I subscribe to a discussion as a student?
- How do I view and sort discussion replies as a student?
- How do I change discussion settings to manually mark discussion replies as read as a student?
- How do I mark discussion replies as read or unread as a student?
- How do I reply to a discussion as a student?
- How do I attach a file to a discussion reply as a student?
- How do I embed an image in a discussion reply as a student?
- How do I link to a YouTube video in a discussion reply as a student?
- How do I edit or delete discussion replies as a student?
- How do I like a reply in a course discussion as a student?
ePortfolios
- How do I use the ePortfolio Getting Started Wizard as a student?
- How do I create a new ePortfolio as a student?
- How do I organize my ePortfolio as a student?
- How do I create a new ePortfolio section as a student?
- How do I organize my ePortfolio pages as a student?
- How do I edit the default page in my ePortfolio section as a student?
- How do I create a new page in my ePortfolio section as a student?
- How do I preview a page in my ePortfolio as a student?
- How do I add rich text content to my ePortfolio page as a student?
- How do I add HTML/embedded content to my ePortfolio page as a student?
- How do I retrieve assignments from previous courses in my ePortfolio as a student?
- How do I upload a file or image to my ePortfolio page as a student?
- How do I enable comments in my ePortfolio as a student?
- How do I download the contents of my ePortfolio as a student?
- How can I share a private ePortfolio as a student?
- How do I make my ePortfolio public as a student?
- How do I delete my ePortfolio as a student?
Files
- How do I use Files as a student?
- How do I view my user files as a student?
- How do I view course files as a student?
- How do I view group files as a student?
- How do I move and organize files as a student?
- How do I rename a file as a student?
- How do I create a folder in Files as a student?
- How do I upload a file to my user or group files?
- How do I bulk upload files to my user or group files?
- How do I preview a file as a student?
- How do I upload ZIP files as a student?
- How do I delete a file or folder as a student?
- How do I download a single file as a student?
- How do I download a folder in ZIP format as a student?
- What types of media files can I upload in Canvas as a student?
- How do I view my Google Drive files in Canvas as a student?
- How do I view my Microsoft Office 365 files in Canvas as a student?
Grades
Inbox
- How do I use the Inbox as a student?
- How do I find my unread messages in the Inbox as a student?
- How do I filter conversations as a student?
- How do I star a conversation as a student?
- How do I send a message to a user in a course in the Inbox as a student?
- How do I send a message to a user in a group in the Inbox as a student?
- How do I send a message to all course users in the Inbox as a student?
- How do I attach a file to a message as a student?
- How do I attach a media comment to a message as a student?
- How do I reply to a message in the Inbox as a student?
- How do I privately respond to one individual in a group message as a student?
- How do I reply to submission comments in the Inbox as a student?
- How do I forward a message from a conversation as a student?
- How do I add new people to an existing conversation as a student?
- How do I delete a conversation as a student?
- How do I delete a message from a conversation as a student?
- How do I archive a conversation as a student?
Modules
Pages
- How do I view Pages as a student?
- How do I create a new page in a group?
- How do I change a page name in a group?
- How do I edit a course page as a student?
- How do I edit a page in a group?
- How do I delete pages in a group?
- How do I upload a PDF to a page in a group?
- How do I link to other pages in a group?
- How do I embed a video in a page in a group?
- How do I create a file link in a page in a group?
- How do I view the history of a page in a group?
- How do I use the Microsoft Immersive Reader when viewing a page as a student?
People and Groups
- How do I use the People page in a course as a student?
- How do I view my course analytics as a student?
- How do I view all groups in a course as a student?
- How do I view my Canvas groups as a student?
- How do I join a group as a student?
- How do I leave a group as a student?
- How do I create a group as a student?
- How do I upload a file to a group?
- How do I start a collaboration in a group?
- How do I create a discussion in a group?
- How do I close a discussion for comments in a group?
- How do I manage groups as a student group leader?
Profile and User Settings
- How do I edit my profile in my user account as a student?
- How do I add a profile picture in my user account as a student?
- How do I change the settings in my user account as a student?
- How do I change the language preference in my user account as a student?
- How do I select personal pronouns in my user account as a student?
- How do I set a time zone in my user account as a student?
- How do I change my login password as a student?
- How do I add contact methods to receive Canvas notifications as a student?
- How do I add an additional email address as a contact method in Canvas as a student?
- How do I add Slack as a contact method in Canvas as a student?
- How do I set my Canvas notification preferences as a student?
- How do I manage notifications for a single course as a student?
- How do I merge my user account with an account using the same email address as a student?
- How do I change my default email address in my user account as a student?
- How do I reset my password as a student?
- How do I view course content offline as an ePub file as a student?
- How do I generate a pairing code for an observer as a student?
- How do I add a text (SMS) contact method in Canvas as a student?
- How do I set up multi-factor authentication for my user account as a student?
- How do I manage API access tokens as a student?
- How do I view a QR code to log in to the Canvas mobile apps as a student?
- What feature options can I enable in my user account as a student?
- How do I manage new features in my user account as a student?
- How do I enable the high contrast user interface as a student?
Quizzes
- How do I view Quizzes as a student?
- How do I view the rubric for a quiz?
- How do I take a quiz?
- How do I take an assessment in New Quizzes?
- How do I take a quiz where I can only view one question at a time?
- How do I take an assessment where I can only view one question at a time in New Quizzes?
- How do I answer each type of question in a quiz?
- How do I answer each type of question in New Quizzes?
- How do I resume a quiz that I already started taking?
- How do I submit a quiz?
- How do I view quiz results as a student?
- How do I view quiz comments from my instructor?
- How do I view my assessment results as a student in New Quizzes?
- How do I know if I can retake a quiz?
- How do I know if I can retake an assessment in New Quizzes?
- How do I submit a survey?
Rich Content Editor
- How do I add and modify text in the Rich Content Editor as a student?
- How do I use the HTML view in the Rich Content Editor as a student?
- How do I embed images from Canvas into the Rich Content Editor as a student?
- How do I embed images from the web in the Rich Content Editor as a student?
- How do I embed images from Flickr Creative Commons in the Rich Content Editor as a student?
- How do I create a hyperlink in the Rich Content Editor as a student?
- How do I create a hyperlink or embed a file from Google Drive into the Rich Content Editor as a student?
- How do I create a hyperlink from Microsoft Office 365 in the Rich Content Editor as a student?
- How do I record a video using the Rich Content Editor as a student?
- How do I record a video using Flash in the Rich Content Editor as a student?
- How do I upload a video using the Rich Content Editor as a student?
- How do I record audio using the Rich Content Editor as a student?
- How do I record audio using Flash in the Rich Content Editor as a student?
- How do I upload an audio file using the Rich Content Editor as a student?
- How do I add captions to an external video as a student?
- How do I add captions to new or uploaded videos in Canvas as a student?
- How do I create a caption file using the subtitle creation tool as a student?
- How do I view captions in a video as a student?
New Rich Content Editor
- How do I add and modify text in the New Rich Content Editor as a student?
- How do I use the menubar in the New Rich Content Editor as a student?
- How do I insert a table using the New Rich Content Editor as a student?
- How do I use the HTML view in the New Rich Content Editor as a student?
- How do I create hyperlinks to external URLs in the New Rich Content Editor as a student?
- How do I create hyperlinks to user files in the New Rich Content Editor as a student?
- How do I edit and remove hyperlinks in the New Rich Content Editor as a student?
- How do I upload and embed an image in the New Rich Content Editor as a student?
- How do I embed images from Canvas into the New Rich Content Editor as a student?
- How do I manage alt text and display options for images embedded in the New Rich Content Editor as a student?
- How do I upload and embed a media file from my computer in the New Rich Content Editor as a student?
- How do I record media using the New Rich Content Editor as a student?
- How do I embed media files from Canvas into the New Rich Content Editor as a student?
- How do I upload a document in the New Rich Content Editor as a student?
- How do I embed a document from Canvas into the New Rich Content Editor as a student?
- How do I select content from an external app in the New Rich Content Editor as a student?
- How do I use the Math Editor in the New Rich Content Editor as a student?
- How do I create a hyperlink or embed a file from Google Drive into the New Rich Content Editor as a student?
- How do I create a hyperlink from Microsoft Office 365 in the New Rich Content Editor as a student?
- How do I link to a YouTube video in the New Rich Content Editor as a student?
- How do I use the Accessibility Checker in the New Rich Content Editor as a student?
- How do I add captions to new or uploaded videos in the New Rich Content Editor in Canvas as a student?
- How do I view captions in a video in the New Rich Content Editor as a student?
Web Services
- How do I connect to web services outside of Canvas as a student?
- How do I connect to Delicious as a web service in Canvas as a student?
- How do I connect to Google Drive as a web service in Canvas as a student?
- How do I connect to Twitter as a web service in Canvas as a student?
- How do I connect to Skype as a web service in Canvas as a student?